Service Level Agreement
- Plasawebhost provide customers with technical support to the continued customer account on the server Plasawebhost. But not to the customer application.
- Live Chat Yahoo Messenger designed to support lightweight. For the difficult technical problems, customers are required to submit support tickets via the Client Area or e-mail.
- If the customer has not returned tickets after passing of 60 Minutes, please immediately contact Plasawebhost via SMS or telephone.
- Plasawebhost guarantee 99.9% service will be UP for each month. This service will continue to be monitored by periodic
- Plasawebhost not provide guarantees for the downtime caused by an attack from a third party and / or other disruptions caused by non-technical error or maintenance
- Plasawebhost give the money back guarantee if within 30 days from date of purchase Customer not satisfied with the service Plasawebhost.
- Plasawebhost not responsible for the damages caused by negligence and errors of customers to his account
